Order Issues

Cancel/Amend My Order

We work around the clock to make sure that your orders are processed as soon as you place your order. We do this to make sure you get your order in the quickest time possible. Which means once you ha…

Customer Service
Updated 7 months ago by Customer Service

E-Gift Card Not Received

E-gift cards are sent to the e-mail address you have used to place your order. If you have purchased an e-gift card as a gift you can send the recipient or print the e-gift card e-mail. Please check…

Customer Service
Updated 7 months ago by Customer Service

Faulty Item/s

We’re really sorry if you’ve received a faulty item. Please return the item to us as soon as possible so we can get this sorted. Please select ‘Faulty’ as your reason for return when registering your…

Customer Service
Updated 7 months ago by Customer Service

Incorrect Item?

We are really sorry if you have received and incorrect item and want to help you get this sorted right away. If one of the items you received isn't what you ordered, please send it back to us straigh…

Customer Service
Updated 7 months ago by Customer Service

Missing Item

We're sorry there's an item missing from your order. Before contacting our Customer Care team, please check the following: We may have sent your items in separate parcels, if so please check your e-m…

Customer Service
Updated 7 months ago by Customer Service

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